Refunds and Returns
Return Policy.
All returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories. No exchanges are allowed after 15 days from the date of receipt. An open box fee equal to 10% of the purchase price will be charged on any opened item, unless the item is defective and exchanged for the same item. The 10% open box fee will be assessed at the time of refund or exchange. Refunds may take up to 30 days to be processed. All refunds will be processed in full minus any applicable shipping costs.
While TimeLevel.com strives to maintain an accurate and error free online catalog, we cannot be held accountable for typographical or pictorial errors or errors due to a change in the manufacturer's specifications and/or pictorial representations.
Returns Procedure:
To return an item, contact Customer Support at support@timelevel.com or Call 1 (305) 929-3511 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 10 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid. TimeLevel.com will refund shipping charges for defective merchandise only.